Vons/Albertsons: Important update for our San Diego customers

 

This only applies to the stores in the city of San Diego.  The change doesn't apply to the stores in the cities of Lemon Grove, La Mesa, National City, Chula Vista, Carlsbad, Escondido, Vista, etc.  I am sure that the city managers are aware that Albertsons will be non-compliant for the new law and they will proceed appropriately.

We have a lot of retirees and older Americans in San Diego and I am sure a lot of them do not mess with apps and they won't go online to Vons.com and activate the the digital coupon each and every week so they miss out on most deals.  

I have documented on this blog how I am no longer able to access my Vons account that I am unable to access my account at Vons.com to activate my digital coupons and I am pretty sure that I am not the only one in San Diego have this problem.  I suspect that the problem is pervasive across all of the Albertsons stores and their affiliates.  

Instead of Albertsons getting a Tiger Team together to deal with the problem, they've decided to completely ignore the problem. However, in today's economic climate and inflationary pricing at the grocery stores, a lot of seniors cannot afford to not access to the digital coupons.  Let's keep it a buck, senior citizens vote and in San Diego, they went to their city Councilperson to complain and they got this law passed.

Dear Valued Customer,

We want to inform you about a new city ordinance that may affect your shopping experience at our 29 City of San Diego stores. 

Beginning October 1, 2025, the City of San Diego’s Digital Coupon Ordinance, also known as the Grocery Pricing Transparency law, will go into effect. This ordinance requires that any digital discount offered to customers (other than personalized loyalty deals) must also be available in a non-digital format to provide equal access for all customers, including those who may not use smartphones or apps. 

Since many of our deals are sponsored and supported by manufacturers, cooperation with our vendors is necessary. Unfortunately, as of today, some vendors and manufacturers have not provided alternative formats for their digital offers resulting in a reduced number of promotions and digital deals available in the impacted San Diego stores. The addresses of the impacted stores are provided for your reference here. 

We understand this may be disappointing and are actively working with our vendor partners to explore solutions that maintain the value and savings you expect. 

Thank you for your understanding and continued loyalty. If you have any questions or need assistance accessing available offers, our store teams are here to help. 

Sincerely,
Vons