We didn't really need to do a lot of grocery shopping in January except for fresh produce, bread, milk because we still had a lot meats, pasta, sides and canned vegetables from December. During the recent Martin Luther King long holiday weekend, I ran to Vons for sour cream like on Friday or Saturday and then like on Sunday, I ran back to Vons for bagged salad. I know all this not because I have a really good memory, it is because I noticed that most of my Grocery Rewards Points had vanished and I checked my Purchases.
It turns out that someone in Maryland between my going to get the sour cream and salad had gotten the cashier to change my points into cash to pay for his or her groceries.
Once I realized what had happened, I called Customer Service and I got stellar service. I explained what had transpired and the only thing she wanted to know, "Do you mind waiting while I confirm with my boss that it's okay to credit your account?" as Carrie Bradshaw always said "And just like that..." my points were back in my account.
We did change the phone number on my Vons account. Super grateful that the problem got resolved quickly!
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