Last weekend, I grabbed a couple of boxes of the Honey Nut Cheerios for my son and I believe they were $0.49 a box after the Ralphs Cash Back (RCB) and the RCB did disappear from my account but the $1/2 cash back never showed up in my account.
Last night, around 8 pm in California or 11 pm on the East Coast, I contacted Customer Service via Chat and I inquired about the missing $1 cash back as I had met the offer requirements. It took me less than a minute to type my name, email, account number and what I bought but within 3 minutes, Customer Service had added $5 to my account for the missing $1.
I prefer the Chat feature because it's super quick and I love contacting Customer Service in the evening/night because they are super chill and generous.
You can also contact Customer Service when a digital coupon does not work and they will credit your account.
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