Sometimes it Pays to Contact Customer Service

 

After I came back to San Diego, I did the Progresso deal at Ralphs and I was supposed to get back $1/3 Ralphs Cash Back for the soup. and for whatever reason, I never got the $1 credit for the soup.  I always Kroger Customer Service Chat in the evenings to let them know that I still had not received the $1 credit for the soup.  As you see in my picture above that the kind representative credited me with $10 to my account!!!!!!!!

Obviously, I am over the moon for the $10 credit to my account!

Always reach out to customer service and inform them that there is a problem and let them determine a solution.  I did let the representative know that I'd bought 10 cans of soup and the representative determine that $10 credit to my account was appropriate!

I really do not write these types of posts to brag because to be honest, I would have really been happy to be credited with the $1 that I was owed but I wanted to point out that when we face disappointment instead of getting upset or angry to make a call to Customer Service for an assist.